POLICIES
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At Pnk Chanel, we value your time and ours. Our policies are in place to ensure a smooth and professional experience for every client. Please review them carefully before booking your appointment.
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Cancellation Policy
We understand that life happens! If you need to cancel or reschedule, please provide at least 24 hours’ notice.
Cancellations made within 24 hours will incur a 60% service fee.
No-shows will be charged 95% of the service fee.
Reschedule Policy
Appointments may be rescheduled once, and your retainer will transfer to the new date. If you need to reschedule more than once, a new retainer will be required to secure the appointment.
Booking Policy
A valid credit card is required to secure your appointment. Your card will not be charged until services are completed, unless a cancellation or no-show fee applies.
Add-On Policy
All service add-ons must be selected at the time of booking. If you’re unsure which add-on is best for your skin, feel free to contact us before scheduling—we’ll be happy to help guide you.
New Client Policy
For your first visit, all new clients are required to book our Chanel Classic Facial. This ensures we have adequate time for consultation and a customized treatment plan.
Grace Period Policy
We offer a 10-minute grace period for all appointments.
Arrivals after 10 minutes will have a $5 late fee.
Arrivals after 15 minutes will result in cancellation and a 98% service fee.
Payment Policy
We accept Cash, CashApp, and Credit/Debit Cards for final payment.
Policy Application
Once your appointment is scheduled, all policies apply.
Declined Card Policy
If your card on file declines for any policy-related charge, payment must be settled before booking your next appointment.
Scheduling & Retainers
Facials are available on select days each month. Upcoming dates include
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September 28
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October 25
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November 23
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December 18
To secure your appointment, a $25 retainer is required. This retainer will be applied toward your total balance. Please note:
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Retainers must be paid within 24 hours of booking.
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If the retainer is not received, your appointment will be canceled.
✨ Additional facial days may be added throughout the year—please check our social media pages for the latest updates and availability.
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